Something not so amusing - but you have to laugh to maintain sanity. This time its Westpac's turn yet again. A simple request for mortgage payout figures elicits not a single response from Westpac Adelaides mortgage settlements area after SIX FAXED REQUESTS plUS FoLLOW uP pHONE cALLS.
Is this section run by Westpac or EDS? ITS a JOKE. and nOT funny. In such cases we now refer clients to the Banking Ombudsman. And I call upon every Lawyer and Conveyancer to do the same. At least in one case our client received compensation.
If the message is not clear - your systems are understaffed, non accountable and broken.
view the offending
Copy Faxed Instructions to Westpac sent on the following days
- 26 May 2006
- 3 June 2006
- 5 June 2006
- 9 June 2006
- 16 June 2006
- 19 June 2006
Seriously, if you want solutions and to provide world class service to your clients, consult the writer at 247legal.com.au for technical consulting services and digital conveyancing and mortgage solutions.
This storey is not dissimilar to the AOL / Vincent Ferrari - "I just want to cancel my account." - 21 times later
1 comment:
EDS is working with banks across the globe to help them transform back-office operations, streamline processes and costs, reduce operational risk across the enterprise and increase the value of each customer relationship.
We’re working with Westpac Banking Corporation to lower overall costs and improve customer satisfaction by managing document processing, fulfillment and servicing of Westpac’s consumer mortgage loans.
Source EDS website
http://www.eds.com/news/features/2909/
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