ANZ expands opening hours to meet changing customer needs

The ANZ recognizes that behind any technical advances made online you need to back this up with a dose of old fashioned quality customer service.
More than 80 ANZ bank branches nationally will open until 7pm on Thursdays or Fridays, while others such as the Doncaster Shopping Centre branch will begin 9am-to-5pm Saturday trading.

The ANZ group managing director, personal division, Brian Hartzer, said that the move was made in response to customer feedback and a desire to be more competitive. Mr Hartzer said the bank recognised that many customers were not happy doing complicated transactions, making mortgage inquiries or seeking financial advice online.

"Internet banking and ATMs are fantastic developments, but when people want to talk about their mortgage or they want to talk about their financial needs, they want to do that in a branch," Mr Hartzer said.

In the mortgage business, technology will only ever be half the equation. Without a doubt people make up the other half who are responsive to customer and client needs.